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Frequently Asked Questions
General [11 Questions]

How long does it take to activate a service?

Once your order is completed and verified, you should receive your activation email within 5-15 minutes depending on the complexity of your order.


What methods of payment do you accept?

We currently accept PayPal and all major credit cards, but we're looking to add more in the near future.


Is there a minimum contract length?

Not at all! Our services are month-to-month with no obligation.


Where should I host my service?

Choosing a location is all about getting the best connection for your audience, or yourself. For example, a developer will most likely choose the closest one, where a webmaster usually host near to their target visitors. Please do contact us if you want a more specific recommendation for your own needs!


May I test your download speed and latency?

Sure! Simply send a ticket with the location(s) you want to test and we'll create a temporary link just for you.


Will you move my data from my old hosting?

Of course! Your assigned system administrator will contact you within minutes after you receive the activation email, you can let them know right away and they'll take care of transferring everything to your new home.


Do I have to cancel my service by phone/email 30 days before my next billing date?

No, you may cancel one or all of your services yourself from within our control panel up to a few minutes before your billing date.


Can you provide free DNS service?

Definitely! Your assigned system administrator can create a free CloudFlare Anycast DNS account for you and manage all of your DNS, light CDN/caching, security and website speed optimization services.


Do you allow reverse DNS (PTR) change?

Certainly! Please send a support ticket with your desired address and we'll make the change for you.


What are your content restrictions?

You cannot host anything illegal according to international laws. No copyrighted material, no spamming and no underage adult content.


Do you offer rebates for bulk orders, students or non-profits?

Absolutely! Please contact us if you're planning to buy multiple servers. If you can prove that you're currently a student, or a non-profit organization, we'll give you a 10% off voucher. Additionally, non-profits will receive a $25 EthicAd credit applicable to their first campaign.

Cloud Hosting [2 Questions]

Can I get a dedicated IP address?

Yes, for $2.99/month each!


Do you offer free web hosting?

No, sorry!

Cloud Reseller [2 Questions]

Can I get a dedicated IP address?

Yes, for $2.99/month each!


Can I sell reseller hosting myself?

Not on this plan, you would need to upgrade to a Cloud VPS with your own control panel.

Cloud VPS [2 Questions]

Can I get IPv6 support on my server?

Yes! We can bind an IPv6 address to your server in all locations, simply let us know during the ordering process.


Which operating systems do you offer?

You can choose between CentOS, CoreOS, Debian, Fedora, FreeBSD, OpenBSD and Ubuntu, as well as Windows Server for an additional fee. We also give you the option to let us know your preferred OS as long as it is downloadable as an ISO image

Dedicated Servers [2 Questions]

Can I get IPv6 support on my server?

Yes! We can bind an IPv6 address to your server in all locations, simply let us know during the ordering process.


Which operating systems do you offer?

You can choose between CentOS, Debian and Ubuntu, as well as CloudLinux or Windows Server for an additional fee. We also give you the option to let us know your preferred OS as long as it is downloadable as an ISO image.